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Dear colleague: May I ask a quick favor? We’re looking to get a better understanding of how Cable MSO executives get involved in evaluating customer experience solutions (e.g., BSS, OSS) for their organizations — and we’ve identified you as someone who we believe will have interesting views and opinions on this. Can you take a few minutes to help us with our quick survey? (Seriously, it should take less than 5 minutes to participate). As a token of our appreciation for your participation, we’ll enter your name in a drawing for a new iPad, or a $500 American Express gift card (whichever you’d prefer). Our survey sample is small, so your cooperation is critical to our success. Rest assured that your answers will only be used in conjunction with the others we receive. Taking the survey is a snap — simply click here. Thanks in advance for helping us with our research. Cordially, Louis Hillelson Vice President/Group Publisher lhillelson@nbmedia.com NewBay Media Broadcasting & Cable Multichannel News Next TV Ratings Intelligence

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