 |  | | | Lead Story - January 20, 2015 | Operators Warming to Big Data
Cable, satellite and telco operators have been gathering data about their customers for decades, but results often fall short of expectations. These days, though, so-called big data analysis seems at least poised to create real operational efficiencies and improved customer care, big-data experts and cable operators said.
Up until recently, objections to using big data analytics seemed reasonable. Concerns over potential privacy infringement were among the biggest objections.
Making money on big data meant selling customer information to third parties, a practice that made subscribers even more leery of providing information. But the technology has improved, and consumers are more willing to share information. Multichannel distributors, too, are becoming more adept at using big data to enhance customer care, improve operating efficiencies and add to the bottom line. Read More» |
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| Big Business Catering to Small Firms
Cox Business Services was one of the pioneers of commercial services in the cable industry, lighting up its first customer in the 1990s. Since that time, the Cox Communications division has seen the business-services segment evolve from providing simple high-speed Internet services and telephony connections to small businesses, to hooking up complicated PBX (private branch exchange) and Ethernet networks for small, medium and large companies as well as providing landline connections between cellular towers for some of the largest wireless-communications operators in the country. Cox Business senior vice president Steve Rowley recently spoke with Multichannel News senior finance editor Mike Farrell about the unit's 2014 performance and its outlook for the year. Read More»
Midcontinent Taps Jones/NCTI For Training Help
Jones/NCTI has struck a three-year deal to provide Midcontinent Communications with a suite of learning tools for the MSO's frontline field technicians and call center teams. Read More»
Reps. Issa, DelBene Launch IoT Caucus
Rep. Darrell Issa (R-Calif.), chairman of the Subcommittee on Intellectual Property, Courts and the Internet has joined with Rep. Suzan DelBene to launch the Congressional Caucus on the Internet of Things (IoT). It plans to look at issues including spectrum, privacy, and regulatory policy surrounding Internet-connected devices and systems. Read More» FTC's Ramirez Raises Warning Flags on IoT
Federal Trade Commission chairwoman Edith Ramirez provided some words of caution about the "Internet of things" (IoT). In a speech at the Consumer Electronics Show in Las Vegas earlier this month about privacy and policy considerations around IoT, she warned that in a world where there are expected to be 25 billion connected devices by the end of this year, there are significant privacy and security implications that need to be dealt with, primarily the ubiquity of data collection, its potential for unexpected use with adverse consequences, and the increased security risk of that sea of Big Data. Read More» Intraway Brings Self-Management To Cable WiFi
Intraway Corp., a maker of software for operational and business support systems, said it has developed a new tool that lets broadband subs self-manage their WiFi DOCSIS devices from a Web-based interface. Read More» |
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