Customer Management Spotlight

September 9, 2013 Taking Advantage of Big Data Cable operators have been gathering data on their customers for decades, but that process was often tedious, expensive and manpower-intensive. It also put distributors behind the curve. More» Cable Operators Look to Inspire Loyalty Cable operators have been trying to satisfy their customers for years. But it turns out a satisfied customer doesn't necessarily translate into a loyal customer and loyal customers are really where it's at. More» Willing To Share While consumers are generally concerned about protecting their privacy, in specific instances, they are quite nonchalant about online security. More» Amdocs Splashes Out $120 Million for Actix Amdocs has put up $120 million in cash to acquire Actix, a privately-held provider of customer care software that specializes in mobile networks and services. More» Kent: Suddenlink Focusing on Ops, Not M&A Suddenlink Communications chairman and CEO Jerry Kent said the mid-sized MSO is not distracted by the recent M&A frenzy that has swept Wall Street, telling analysts and investors that his company will stick to focusing on its core business, including customer care. More» Clearleap Jumps the Pond Clearleap is taking its act to Europe. The Duluth, Ga.-based supplier of multiscreen video logistics systems and software has opened a European headquarters in Amsterdam and has booted up two data centers – one in Amsterdam and another in Frankfurt. More» Comcast Flips On Prepaid TV Test in Detroit Comcast is testing a new prepaid TV product in metro Detroit led by a $69.95 starter kit that includes a digital transport adapter, remote control and 30 days of a video service that includes an ESPN-free lineup of 36 digital TV channels. More»

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