Determining What Your Clients Need Their AV to Do By Carolyn Heinze In an ideal world, the discussion that defines use case should involve everybody who will touch the system in some way or form, from the C-suite executives that hold the purse strings, to those in the departments that will make use of the system, the individual or team charged with administering the system, and, if it's a really ideal world, those who will be dialing into the system from the outside world. Chuckling yet? Read Full Story »